Whatever information you need, we are pleased to assist you. But, before you submit any queries, please read on our Frequently Asked Questions  

Q1.Can I buy retail or sample?

A. Yes retails or samples are available but on extra cost and buyer also pay shipping unlike wholesale we ship freely.

Q2: Is your items Authentic?

A:  All products sold are replica and not being sold or represented as originals unless stated otherwise. We guarantee that they’re 100% brand new and mirror images, have the right tags (authenticity cards, booklets) and every marking. They also come with dust bag or boxes. They’re like the real thing.

Q3: What payment methods do you accept?

A:  we accept Bank wire, Western Union and Money Gram. It is fast and safe. 

Q4: How long does it take, before I can receive my order?

A: Provided everything is in stock, we can ship your order in less than 3 days, upon the receipt of your payment; Shipping takes  5-7 days. A confirmation and the tracking number will be sent to you via e-mail or phone as soon as the shipment is dispatched. Should there be something that’s out of stock; we will take a maximum period of 1 week time to produce the missing ones for you. If it still can’t be produced after the given timeframe (1 week), a notification will be sent to you requesting for alternative solution. 

Q5: How much is your shipping cost?

All wholesale orders are shipped freely by EMS and UPS worldwide but for sample or retail orders, the buyer pays shipping though at a reasonable price. Please contact us for details.

Q6: Who is your shipper? 

A: All products will be shipped via Express Mail - EMS, FEDEX, UPS or DHL

Q7: What should I do if I still don’t receive my order after the estimated delivery timeframe provided by you?

A: You will have to notify us via email  at  topbrandbiz@gmail.com or topbrandbiz@hotmail.com and we’ll investigate for you, followed by working out a replacement solution, whenever necessary. Whatever it is, you’ve paid us and we’ll ensure you receive your order, by any means necessary. We will inform you of the result within 3 days.

Q8: What if the shipment is lost or gone missing?

A: A replacement solution will be offered to you.

 Q9:what if the products I need is not available?

A: If the items you need are not posted on our website, you can submit an enquiry to our sales team at  topbrandbiz@gmailor topbrandbiz@hotmail.com To facilitate your inquiry, please kindly send us the model name which is identical to the original item(s), if possible; please send us the picture of the items you wish to enquire. We promise it will never be revealed to any third party.

Q10: Do you offer catalog?

A: We do not provide a print catalog. Our online product list is the only catalog though some of the products are not listed.

Q11: Can I cancel my order after it was processed?

A: Yes, you can cancel the order but a cancellation charge of 10% of your order will apply. We will process the refund within 3 days when we receive your cancellation request. You will need to wait between 4 to 7 days for the refund to be processed

Q12: I’ve read everything in your FAQ, and still can’t find an answer to my question.

A:  It’s very simple, please go to the CONTACT US page and write us and you’ll get your question answered within 24 hours.